Welcome to our support portal

Frequently Asked Questions

  1. Why is a registration in the STILL.shop necessary?

    In order to buy from the STILL.shop as a customer, you will need an account with us. In this section, please enter your delivery address and contact details for our invoice so that we can calculate your delivery address and send the requested goods. With the help of this account we can see what quantities you have decided to purchase and check the relevant production selections and delivery times. As soon as you want to buy a product, you must register so that we are able to contact you.
    The account registration is free of charge and you are under no obligation to make a purchase.

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  2. How can I change my address?

    To change your address, all you have to do is click on the "Your account" button, which will be displayed in the "Account" section above the search bar. A window named "Your customer area" will open.
    Click "Insert your main address". There is also the possibility to add an additional address. Click on the button "Your addresses".

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  3. How do I find what I'm looking for in the shop?

    The top navigation takes you to the desired sub categories. Here you'll have the option of filtering the relevant products. You can also sort the displayed products as you wish, e.g. according to relevance and according to the prices ascending or descending.
    Alternatively, you can use the search function if you know the product name.
    The search will return the relevant products where you'll have the possibility to filter and sort the results.

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  4. I am a private person, can I shop in your online shop?

    Unfortunately not. We sell and deliver exclusively to companies and trades people who live and work in the UK.

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  5. How do I order in the STILL.shop?

    Your order is initiated by adding the desired products to the shopping cart. Once you are logged in, you'll be able to navigate through the order form. If your order has been placed successfully, the following message will be displayed: "Thank you very much for your order."
    A confirmation email will be sent to your registered email address.

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  6. What happens after I have clicked on the button "Pay order"?

    Immediately after you have placed your order, you will receive an automatic e-mail confirmation containing all your order details. Usually you will receive a second e-mail a couple of days later which will contain your official order confirmation with an estimated delivery date.

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  7. Can I also shop mobile in the STILL.shop?

    You can purchase the complete range and all functions via your mobile device. You
    do not need an app to shop in the STILL.shop. Your shopping experience with us is possible at any time.
    The top navigation on your smartphone and tablet changes to a so-called "burger" navigation menu. By clicking on it, you will find our entire product range, your watch list, your account and our service area. The filter navigation is also compressed. One click will open the filter options.

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  8. I have forgotten my password or user name, how can I log in?

    If you have forgotten your password, please click on "Login" in the menu.
    "Forgot username or password". You will be asked to enter your login email address in order to Reset your password. After you have sent the request, you will receive an email with a link to reset your password.
    If you have problems logging in, please contact Service.still.shop@still.uk.

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