General terms and conditions of sale

1. Application

Unless otherwise specifically agreed in writing every offer, quotation, acceptance and contract for the sale or supply of any item of whatsoever nature which is to be sold by the Company (“Goods”) shall be subject to these Conditions of Sale (“Conditions”). Furthermore these Conditions override all clauses with a contrary intent, whether printed or not, which may be proposed by the Customer, unless expressly accepted by the Company in writing.


2. Acceptance

All quotations are given subject to confirmation by the Company upon receipt of the Customer’s order and no contract shall be concluded until such confirmation is given in writing (or the Customer’s order is otherwise accepted). Each order when accepted constitutes a separate contract.

An offer, once placed, can be cancelled only with the written consent of the Company and upon terms which will save the Company from loss. The price of the Goods is that on the face thereof and includes basic packaging but excludes all insurance, freight, import duties from the EU and other costs. Brexit may cause delays in delivery, additional costs for transportation and import duties for products imported into the UK. The Company hereby reserves the right to adjust orders/contracts related to deliveries of products imported into the UK in respect of delivery times and cost for transportation and duties accordingly if and to the extent they are affected thereby.


3. Payment Prices and Product Specifications

Unless otherwise stated in the Company’s confirmation, payment will be made by bank transfer before Delivery (as provided in 4 below). Value Added Tax where applicable shall be shown separately on all invoices. Time for payment shall be of the essence.

Prices shown are either list prices or subject to trade discount and subject to change without notice. Prices may also be changed without notice due to unforeseen cost increases of imported products, duties, raw materials, or currency fluctuations. We carefully check pricing and product specifications, but occasionally errors can occur, therefore we reserve the right to change both without notice. We are not responsible for customer pricing errors. Some variations between picture and product may occur. Some products listed may be non-stock items.

4. Delivery

A. Delivery shall be FCA the Company’s works. Unless otherwise stated in the Company’s confirmation. Incoterms 2010 applies

B. Where the Company in writing so agrees, the Company will arrange shipment to the Customer or to the Customer’s order such shipment to be at the expense and risk of the Customer. Unless otherwise specifically stated, where the Company so arranges shipment delivery will still be FCA the Company’s works.

C. Any time or date for delivery given by the Company to the Customer is a best estimate only and the Company will not be liable for failure to delivery within the time quoted or for the consequences of any delay.

D. If the Customer shall fail to take delivery the Goods within 14 days after the date on which the Customer shall have been notified that the Goods are available for delivery, the Company may treat this Contract as repudiated by the Customer (and thereupon any deposit paid shall be forfeited) without prejudice to the Company’s right to recover from the Customer any loss of expenses which the Company may suffer as a result of the Customer’s default.

E. Free of Charge shipping applies to England, Scotland and Wales only.


5. Risk

The following provisions shall apply to all goods which under Contract the Company agrees to supply to the Customer. No failure by the Company to enforce strict compliance by the Customer with such provisions shall constitute a waiver thereof and no termination of the Contract shall prejudice limit or extinguish the Company’s rights under the paragraph.

A. The goods shall be and thereafter remain at the Customer’s risk from the time of delivery in accordance with Condition 4.

B. Upon delivery of the goods the Customer shall hold the goods solely as bailee for the Company and the goods shall remain the property of the Company until such time as the Customer shall have paid to the Company the full purchase price thereof. Until such time the Company shall be entitled to recover the goods or any part thereof and for the purpose of exercising such rights the Company its employees and agents with appropriate transport may enter upon the Customer’s premises or any other location where the goods are situated.

C. The Customer shall maintain all appropriate insurance in respect of the goods from the date or dates on which the risk therein passes to him. In the event of any loss or damage occurring while the goods remain the property of the Company the Customer shall, immediately on receipt of the insurance monies remit to the Company the full purchase price of the goods lost or damaged less any part thereof which has already been paid and until such amount has been so remitted shall hold such amount as trustee and agent for the Company.


6. Warranty

A. If within a period of 365 days from the date of the Delivery or 1800 hours of use whichever occurred the sooner any defect caused by faulty materials or poor workmanship shall be found to exist in any Goods or part of Goods and suchdefect shall be reported to the Company in writing within 10 days of the same being discovered to the Company will repair the defective part or at its options supply a suitable replacement or replacement part free of charge (provided that the cost of freight, carriage, postage and other costs in connection with the defective Goods shall be borne by the Customer and) provide that this Warranty.

i. Does not apply to defects:

(a) In tyres, electrical fittings, accessories and proprietary and other articles not manufactured by the Company which are sold only with the benefit of any express warranty or guarantee issued by the manufacturer thereof.

(b) Caused by wear and tear, misuse, improper operation, neglect, overloading or lack of proper maintenance.

(c) Arising as result of the fitting if any equipment which does not comply with the Company’s recommendation.

ii. Does not apply to damage sustained in transit or caused by accident or attack.

iii. Shall cease to have effect if the Goods have been used for a purpose other than that or those for which they were intended or if the Goods have been used otherwise that in accordance with the   Company’s instructions or if any identification plates, work hour meters numbers or marks have been removed broken or tampered with.

B. The benefits of this warranty is limited to the Customer by the Company may at its absolute discretion of prior written consent permit the transfer of any unexpired portion of the warranty to a second owner.

C. Where a replacement or replacement part is supplied under (A) hereof all the Conditions of this warranty shall apply to such part for the unexpired portion of the original warranty period covering the defective part only.

D. In the case of a consumer transaction nothing in this condition 8 shall affect the statutory rights of the Customer as defined in the Consumer Transactions (Restrictions on Statements) Order 1976 (as amended).


7. Exclusions

A. Except as expressly provided in these Conditions the Company shall be under no liability of whatsoever kind howsoever caused whether or not due to the negligence or wilful default of the Company or its servants or agents arising out of or in connection with the Goods. All conditions, warranties or other terms, whether express or implied, statutory or otherwise are hereby expressly excluded provided that nothing in this sub-clause contained shall exclude or restrict any liability of the Company for death or personal injury resulting from the negligence of the Company or its servants or agents.

B. Nothing contained in this Condition shall exclude or restrict

i. any liability of the Company for breach of its implied undertakings as to title and

ii. Where the Customer deals as a consumer within the meaning of the Unfair Contract Terms Act 1977, any liability of the Company for breach of its implied undertakings as to conformity of the Goods with description or sample or as to their quality or fitness for a particular purpose.

C. The Customer shall indemnify the Company against all damage or injury to any person, firm or company and against all proceedings, charges and expenses for which the Company may become liable in respect of the Goods sold under the Contract except to the extent expressly admitted in these Conditions.

8. Breach and Customer's Insolvency

If the Customer shall default in or commit any breach of any of its obligations to the Company or if any distress or execution shall be levied upon the Customer or if the Customer shall enter into any negotiations for arrangement or composition with is creditors or commit any act of bankruptcy or if any petition in bankruptcy shall be presented against it or if the Customer is a corporate body, any resolution is proposed or petition presented to wind up the Customer or if a receiver of the Customer’s assets or undertaking or any pat thereof shall be appointed the Company shall be entitled to determine forthwith any contract then subsisting without prejudice to any other claim or right the Company may make or exercise.

9. Force Majeure

A. The Company shall not be liable to the Customer to the extent that fulfilment of it obligations to the Customer has been prevented hindered or delayed by force majeure as herein defined and in the event of such force majeure occurring, the Company may without liability cancel or vary the terms of the contract including but not limited to, extending the time for performing the contract for a period at least equal to the time lost by reason of such event.

B. For the purpose of this Condition force majeure shall mean any circumstance beyond the control of the Company and shall include (without restricting the generality of the foregoing).

i. Riots, civil commotions war, rebellion, national or international emergency.

ii. Destructions or damage due to natural causes, floods, fires or explosions.

iii. Any order of local, national or international authority.

iv. Strikes, lockouts, or other labour disputes.

v. Shortage of labour, equipment, materials or supplies or breakdowns of machinery.

vi. Shipping and transportation delays howsoever cause.


10. Non­-Assignment

The Customer may not assign or part in any way with any benefits given by these Conditions or by any contract entered into with the Company of which these Conditions form a part without the prior written consent of the Company.


11. Service of Notices

Any notice required to be given hereunder shall be sufficiently given to a limited company if forwarded by recorded delivery to its registered office and to any other person if similarly forwarded to his last known address. Every notice shall be deemed to have been served, if sent by post, forty eight hours after the same shall have been posted.

12. Applicable Law

Any contract to which these Conditions apply shall be governed in all respects by the Law of England.


13. Interest Charges

The company reserves the right to charge interest on all monies due where our terms have been exceeded. Interest will be charged at 2 1/2% per month, calculated daily.


14. Google Shopping Terms & Conditions - Statutory rights if you are Consumer

Consumer Cancellation Right

If you’re ordering Products from us as a consumer, you have a statutory right to cancel any standard online or telephone order (excluding orders for bespoke or made-to-measure Products) and receive a full refund, including standard delivery charges within 14 days of receiving your order. This is your Consumer Cancellation Right and it applies in addition to any other rights set out under these Terms and our General Terms and Conditions of Sale.

How to exercise a Consumer Cancellation Right

To exercise your Consumer Cancellation Right, you must contact us before the Products are dispatched or within 14 days of delivery, starting on the day after your delivery is made. If your order is delivered in multiple shipments, the 14-day period starts the day after the last instalment is delivered. If we receive your cancellation notice outside of these timeframes, your Consumer Cancellation Right will not apply. Please also note that if you exercise your Consumer Cancellation Right after the Products have been delivered, you’ll be responsible for returning the Products to us at your own cost, unless in the unfortunate circumstance the goods arrive faulty. Should the goods arrive faulty then we will refund the full delivery charge. 

How to return Products that have already been delivered to you when you’ve exercised your Consumer Cancellation Right

You can arrange for us to collect the Products by emailing salesadmin@still.co.uk or call us on 0345 603 6827 with your order number and details of the Products you want to return. We’ll then arrange for the Products to be collected by our nominated carrier. Please ensure the goods are undamaged and ready for collection ahead of the collection date, failure to collect the goods may result in additional costs. 

Your refund when you exercise your Consumer Cancellation Right

We’ll refund your returned Products as soon as possible and no later than 14 days after receiving them back. The refund will be made to the debit or credit card you used to pay for the Products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them.