Customer account

  1. How can I change my address?

    To change your address, all you have to do is click on the "Your account" button, which will be displayed in the "Account" section above the search bar. A window named "Your customer area" will open.
    Click "Insert your main address". There is also the possibility to add an additional address. Click on the button "Your addresses".

  2. I have forgotten my password or user name, how can I log in?

    If you have forgotten your password, please click on "Login" in the menu.
    "Forgot username or password". You will be asked to enter your login email address in order to Reset your password. After you have sent the request, you will receive an email with a link to reset your password.
    If you have problems logging in, please contact Service.still.shop@still.uk.

  3. Why is a registration in the STILL.shop necessary?

    In order to buy from the STILL.shop as a customer, you will need an account with us. In this section, please enter your delivery address and contact details for our invoice so that we can calculate your delivery address and send the requested goods. With the help of this account we can see what quantities you have decided to purchase and check the relevant production selections and delivery times. As soon as you want to buy a product, you must register so that we are able to contact you.
    The account registration is free of charge and you are under no obligation to make a purchase.