Order

  1. How do I order in the STILL.shop?

    Your order is initiated by adding the desired products to the shopping cart. Once you are logged in, you'll be able to navigate through the order form. If your order has been placed successfully, the following message will be displayed: "Thank you very much for your order."
    A confirmation email will be sent to your registered email address.

  2. How do I find what I'm looking for in the shop?

    The top navigation takes you to the desired sub categories. Here you'll have the option of filtering the relevant products. You can also sort the displayed products as you wish, e.g. according to relevance and according to the prices ascending or descending.
    Alternatively, you can use the search function if you know the product name.
    The search will return the relevant products where you'll have the possibility to filter and sort the results.

  3. I am a private person, can I shop in your online shop?

    Unfortunately not. We sell and deliver exclusively to companies and trades people who live and work in the UK.

  4. Can I also shop mobile in the STILL.shop?

    You can purchase the complete range and all functions via your mobile device. You
    do not need an app to shop in the STILL.shop. Your shopping experience with us is possible at any time.
    The top navigation on your smartphone and tablet changes to a so-called "burger" navigation menu. By clicking on it, you will find our entire product range, your watch list, your account and our service area. The filter navigation is also compressed. One click will open the filter options.

  5. What happens after I have clicked on the button "Pay order"?

    Immediately after you have placed your order, you will receive an automatic e-mail confirmation containing all your order details. Usually you will receive a second e-mail a couple of days later which will contain your official order confirmation with an estimated delivery date.

  6. How can I subscribe/unsubscribe to the newsletter?

    To subscribe to our newsletter and receive the latest offers, go to the STILL.shop website and enter your e-mail address in the field next to "STILL".
    To unsubscribe from our newsletter in the future, click on one of our newsletters in your email box and scroll to the end of the newsletter. There you will find a button with the title "unsubscribe newsletter".
    You can view the status of your order via "My Account". Log in with your
    credentials via the menu button "Login" and click on "Current order". Alternatively
    you can also contact us directly via Service.still.shop@still.co.uk.