Delivery

  1. What delivery options do you offer?

    Depending on the size of the product, we will deliver it by courier or by our own vehicle to your desired address in the UK. Alternatively, you can also order your used forklift truck from one of our used equipment centres.

  2. What are the shipping costs?

    All prices quoted in the shop are free of charge throughout the UK: Transport, packaging and Transport insurance is included. You'll receive your delivery quickly and reliably and free of shipping costs.

  3. What delivery time do I have to expect?

    For our products we will communicate an estimated delivery date and time. If for any reason we cannot deliver, we will contact you to look for an alternative solution. When your order has left one of our factories or warehouses, you will receive an e-mail with the exact delivery date.
    If you have ordered more than one product, you may receive more than one shipping email, each with the details of the individual delivery. Your goods can also be delivered to various locations. Please contact us if your delivery does not arrive within the specified time that was specified.

  4. Can I complain about a product?

    If you are not satisfied after receiving your goods, please send us an email to Service.still.shop@still.uk or get in touch with us by telephone on: 0345 603 6827

  5. Can I have the products delivered abroad?

    Products that you have ordered via our shop can only be shipped in the UK and to UK locations.

  6. How do I cancel an item or order?

    If your order status is still marked as "Open" you can send us a cancellation request.
    This works in the "My Account" area under "My Orders."
    Simply open the contact form via the link "Cancellation request" and set up
    a specific request for the cancellation of the order. We will check your request immediately and get in touch with you by e-mail or telephone.